Shipping Policy

Thank you for shopping with AnimalBuddy. We are committed to providing a smooth and reliable delivery experience for every customer.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotions, or holidays, processing times may be slightly longer.

2. Estimated Delivery Time

Estimated delivery time is usually 7–20 business days after your order has been processed.

Delivery times may vary depending on your location, product availability, shipping carrier, and customs processing.

Please note that all delivery times are estimates and cannot be guaranteed.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Tracking updates may take a few business days to appear after the package has been handed over to the carrier.

4. Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

AnimalBuddy is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping details.

5. Shipping Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to customs clearance, weather conditions, carrier issues, high order volume, holidays, or other circumstances beyond our control.

We appreciate your patience and understanding in these situations.

6. Lost, Missing, or Delayed Packages

If your order has not arrived within the estimated delivery period, please contact us with your order number and shipping details.

Our support team will assist you in checking the status of your package and finding the best possible solution.

7. Multiple Shipments

Some orders may be shipped in separate packages, depending on product availability and warehouse location. If this happens, you may receive more than one tracking number.

8. Contact Us

For any questions regarding shipping or delivery, please contact us through our website or customer support email.

Warmly,
AnimalBuddy Team