Refund Policy

At AnimalBuddy, we want you and your pets to be happy with every purchase. Please read our Refund Policy carefully before placing an order.

1. Returns

We accept return requests within 14 days after you receive your order.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In the original packaging
• Not damaged, washed, or altered
• Accompanied by proof of purchase

2. Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned, including:

• Used pet products
• Grooming items that have been opened or used
• Personalized or custom items
• Sale or clearance items
• Items damaged by pets after delivery

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item.

We will review the issue and offer a replacement, refund, or store credit when applicable.

4. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

5. Shipping Costs

Original shipping fees are non-refundable unless the return is due to our mistake, such as a defective, damaged, or incorrect item.

Customers are responsible for return shipping costs unless otherwise stated.

6. Order Cancellations

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it must follow our return process.

7. Contact Us

For return or refund requests, please contact us through our website or customer support email with your order number.

Warmly,
AnimalBuddy Team